Refund policy
Thank you for shopping with Rynse. Please read this policy carefully before placing your order.
By completing a purchase on our website, you agree to the terms outlined in this Return & Refund Policy.
30-Day Return Policy
Rynse offers a 30-day return policy. This means you have 30 days after receiving your item to request a return.
To be eligible for a return:
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Your item must be in the same condition that you received it
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The item must be unworn, unused, and undamaged
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The item must include tags, if applicable
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The item must be in its original packaging
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You must provide your receipt or proof of purchase
To start a return, contact us at:
If your return is accepted, we will send you instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Original shipping fees are non-refundable.
We recommend using a trackable shipping service, as we are not responsible for returns that are lost in transit.
Order Cancellations
Orders can only be cancelled within 24 hours after purchase.
After 24 hours, your order may have already begun processing or preparation for shipment and can no longer be cancelled.
To request a cancellation, contact us as soon as possible at:
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If your item is defective, damaged, or if you received the wrong item, contact us within 7 days of delivery so we can evaluate the issue and make it right.
Please include:
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Your order number
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Photos of the damaged, defective, or incorrect item
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Photos of the packaging if the package was damaged in transit
We may offer a replacement, refund, or another suitable resolution depending on the situation.
Non-Returnable Items
Certain items cannot be returned, including:
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Items that have been worn, used, washed, or damaged after delivery
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Items without original packaging or tags, if applicable
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Sale items or final sale items
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Gift cards
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Personalized or custom products
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Personal care, hygiene, or beauty products where applicable
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Items returned without prior authorization
Please contact us if you have questions about whether your item is eligible for return.
Exchanges
We do not process direct exchanges.
The fastest way to get the item you want is to request a return for your original item. Once the return is accepted, you can place a new order separately.
European Union 14-Day Cooling-Off Period
If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
To qualify, your item must be in the same condition that you received it, unworn or unused, with tags if applicable, and in its original packaging.
You will also need your receipt or proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
Partial Refunds and Restocking Fees
If a returned item is sent back in a condition different from how it was received, a partial refund may be issued.
A restocking fee of up to 50% may apply if the item is returned damaged, used, missing packaging, missing tags, or otherwise not in original condition.
Lost or Delayed Packages
Shipping delays do not automatically qualify for a refund.
If your order is delayed, please contact us at:
We will review the tracking information and help investigate the issue.
An order may be considered lost only after 45 days have passed from the order date without delivery or active tracking movement.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please:
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Check your mailbox, front door, reception, building office, or safe delivery areas
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Ask neighbors or household members
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Contact your local carrier for delivery confirmation
Carrier delivery confirmation may be used as proof of delivery.
Payment Disputes
Please contact us before filing a payment dispute or chargeback.
Most order, return, or shipping concerns can be resolved faster by contacting our support team directly.
If a payment dispute is opened while a refund or return request is being reviewed, the refund process may be paused until the dispute is resolved.
Contact Us
For return requests, refund questions, or order issues, contact us at:
Please include your order number and a short explanation of your issue so we can assist you faster.